Support

Contact us

General support: [email protected]
Privacy & data requests: [email protected]

We respond within 24 hours on weekdays and 48 hours on weekends. For urgent issues on an active order (handoff, delivery, dispute), use the in-app Chat → Support channel — order context is attached automatically and handled with priority.

Common tasks

• Open a dispute: My Orders → select the order → "Report a problem". Disputes are resolved within 72 hours.
• Refund timing: refunds arrive within 3–10 business days depending on your bank.
• Delete your account: follow the steps on the Account & Data Deletion page.
• ID verification issues: all four corners of your document must be visible and legible; rejection reasons appear in the app.

Security reports

If you believe you have found a security vulnerability, email [email protected] with the subject "Security Report". Good-faith reports are welcome.