Account & Data Deletion
Last updated: July 18, 2026
This page explains how to delete your Leylek (leylekgo.com) account and the personal data associated with it. You do not need to reinstall the app to request deletion.
1. Delete in the app (recommended)
- Open the Leylek app and sign in.
- Go to Profile → Settings → My Account.
- Tap "Delete My Account".
- Confirm with the verification code sent to your phone.
2. Request deletion via the web
If you no longer have access to the app, email [email protected] from your registered email address with the subject "Account Deletion Request". We verify your identity with a code sent to your registered phone number — no app login required.
3. What happens next
- If you have an active paid order, deletion completes after that order is finalized.
- Requests are processed within 30 days and confirmed by email.
- Deletion is irreversible; withdraw any remaining balance first.
4. Data deleted vs. retained
| Data type | Action | Retention |
|---|---|---|
| Profile data (name, email, phone, photo) | Deleted | On completion of the request |
| Messages, reviews, request/trip listings | Deleted or anonymized | On completion of the request |
| Identity verification (KYC) documents | Deleted | On request, unless legally required |
| Payment and invoicing records | Retained (legal obligation) | Up to 10 years under Turkish tax/commercial law |
| Dispute and fraud records | Retained (legal defense) | For the applicable limitation period |
Retained records are access-restricted and used solely to meet legal obligations and resolve legal claims — never for any other purpose.
5. Deleting data without deleting your account
You may request deletion of specific data (e.g. past listings, profile photo) without closing your account by emailing [email protected]. See our Privacy Policy for all data rights.